SHIPPING POLICY

Please allow 7-10 business days for orders to be processed and shipped. You will receive a shipping confirmation email, containing a tracking number, once your order has been treated.

To protect our customers, we are unable to change the shipping address provided at checkout.

Once an order has been shipped, an email will be sent to the email address provided on the order with your shipment’s tracking information. Customers are responsible for monitoring the delivery of their shipment once an order has left our warehouse.

Shipping Rates are non-refundable.

We do not ship to PO boxes.

We are unable to combine separate orders into a single shipment. 

 

1.1 CANADIAN SHIPPING & COSTS

Applicable provincial and federal taxes will be calculated during checkout based on your shipping address.

 

1.2 INTERNATIONAL SHIPPING & COSTS

All international orders may be subject to sales tax, import duties, and customs charges at the receiver’s expense. This rate is determined by the receiving country’s local customs authority. For further information on this subject, please consult your local customs office.

Gabbois.shop is not responsible and will not reimburse any duties or taxes resulting from your refusal of delivery or failure to pay additional duties upon arrival, and will not reimburse the paid order.

 

1.3 FAILED DELIVERY OR RETURNED TO SENDER

If your package cannot be delivered to the given shipping address due to incorrect or incomplete shipping address and/or phone number, or if you are absent upon all delivery attempts, it will be returned to us at your expense.

For international customers: if you refuse receipt of your package, it will be returned to us at your expense (including shipping costs plus any duty and tax the package may have incurred).

 

1.4 DAMAGED OR OPENED BOX

If you received a damaged or opened parcel, please take a photo of the box as is before checking the contents inside and submit a claim via the courier service used to ship your order. Please also contact us at studio@gabbois.com so we can identify how the problem happened and help you throughout the procedure.

 

1.5 LOST PACKAGE

Gabbois.shop is not responsible for any stolen/lost packages that have been signed for. Customers will absorb the costs of stolen/lost parcels. 

 

2. PAYMENT INFORMATION

 

Accepted payments are Google Pay, Apple Pay, American Express, Visa & Mastercard.

Once your order has been placed, your card is charged according to the amount and currency of your order, including any applicable taxes and shipping fee. 

All information shared with us when placing an order is confidential. For additional information please visit our Privacy Policy.

 

 

3. RETURN & EXCHANGE POLICY 

Please note that all sales are final, unless the item is damaged upon arrival. Make sure to refer to our size guide before purchasing. 

If you would like to return or exchange a damaged item purchased on our website, please create a request for a return within 7 days of delivery date. All returns and exchanges must be shipped back to our studio at your own cost within a week of the request’s approval under certain conditions:

• Items must be returned in new & unused condition, with all original packaging and tags attached.
• We cannot offer a refund or exchange for items that have been worn or used.
• Gabbois.shop reserves the right to refuse any returns or exchanges which do not meet our return policy requirements or are returned without the return authorization.

For more information on making an international return, please email studio@gabbois.com